Welcome to Azhka Technologies LLP

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knowledge-base-management-as-a-service

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KNOWLEDGE BASE
 MANAGEMENT AS-A-SERVICE

Let Azhka Technologies create, manage, and optimize your Knowledge Base so you can offer the best self-help possible to your employees and customers.
According to Forrester’s research, 70% of customers prefer to use a company’s website to get answers on their own.
Let Azhka Technologies Build A Knowledge Base Your Team And Your Customers Will Love
Did you know that if you offer a searchable knowledge base to your employees and customers that you could save 50-80% on customer support costs? Yet, there is no tool or AI in existence that is capable of creating and updating a business’s knowledge base. To maintain an effective knowledge base you need employees with these skills:
  1. In-depth knowledge of your product or service
  2. Intimate familiarity of your product/service’s pipelines and life cycles
  3. Excellent communication skills
  4. Superior technical writing ability
Sounds like a unicorn? Because it is. And, this is why so many decide to abandon knowledge base upkeep. It’s time to rethink knowledge base management with Azhka Technologies!

How We Make Knowledge Base Magic Happen

Getting started is easy. You’ll simply provide Azhka Technologies with access to any content that can be used to build your custom Knowledge Base – customer conversation transcripts (voice, chat, social media), existing KB articles, product literature, internal training documents, etc. After a team of Azhka Technologies experts truly understand the INS-and-outs of your business, they’ll suggest the architecture for your Knowledge Base. Azhka Technologies will then begin writing articles and creating content and videos that will not only be published on your KB, but will also be shareable across social channels. But the service doesn’t stop there, we’ll continue to analyze customer interactions, so your content can be continuously updated. 

You’ve got questions? We’ve got answers.

Our friendly chat support agents are here to answer your questions. Azhka Technologies BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, and social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

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