Azhka Technologies business process outsourcing (BPO) offers your business a unique customer service solution. We never ask you to change your process. We adjust to work with your established team, processes, and technology.
We guarantee that outsourcing customer support to our virtual assistants (VAs) will reduce operational costs, and increase efficiency and productivity. It will also free-up your personnel to focus on more value-added tasks.
Azhka Technologies agents are versatile enough to take on a variety of roles including customer service, call center, and back-office operations. They’re also capable of representing specific industries like finance, healthcare, IT, insurance, retail, ecommerce, and more.
We are not just a BPO contact center. We are also a cutting-edge technology company. Azhka Technologies contact center software is AI-assisted and will ensure the fastest training possible for agents. Let’s make what seems impossibly possible…together.
When you let Azhka Technologies VAs manage your contact center, you can trust that you’ll never miss a beat. They have experience working with top international brands and have advanced understanding of customer service KPIs. Trained on the latest technology, Azhka Technologies Customer Experience experts have the knowledge to recommend the best tools for chat, voice, and SMS to stimulate growth and increase efficiency.
Commonly outsourced processes handled by our agents include customer support, bookkeeping, data entry, appointment setting, social media, and research. In addition, Azhka Technologies team can create efficient staffing plans, phone trees, and return policies. You won’t get access to this level of specialized talent anywhere else. Azhka Technologies a team of experienced customer service representatives will make it their mission to represent YOUR brand.
If you outsource customer service roles, you can quickly expand your team. Azhka Technologies BPO Call Center Service will:
- Recruit and onboard VAs
- Provide training & ongoing development
- Monitor performance and ensure quality assurance (QA)
- Perform workforce management & scheduling
- Handle turnover
Outsourcing call center services is a no-brainer solution for businesses of any size with limited time and resources. Gain access to a pool of reliable virtual assistants with a variety of talents from 1 to 500 VAs. Capable of offering support across front office, back-office, tech support, and business operations, the versatility and professionalism of our staff ensures superior customer service for your customers. We’ll also handle the setup of any necessary infrastructure and technology, relieving you of any worries. This way, you can concentrate on your core business operations while ensuring your customers receive the level of support they deserve.
BPO call center outsourcing is a simple, yet proven way to cut costs and increase customer satisfaction. You’ll have access to talented customer service staff with none of the overhead that comes with recruiting, hiring, onboarding, and training. No need for HR staff or additional office space and equipment.
Packages are available with no up-front costs and no long-term contracts. Our pricing is transparent with no hidden costs with rates starting at $500 per month for a part-time agent and $1750 for a full-time resource. Digital vs. voice rates vary based on many factors. Contact us today to learn more.
With Azhka Technologies BPO services, your staffing and scheduling worries are over. We can add live agents to your team as quickly as a few days. Not only will we hit the ground running for you, our agents will be there to provide support when you need it most. We offer evening, weekend, or even 24/7 coverage.
The best part is that Azhka Technologies agents can meet your customers’ needs across any communication channel. They have access to powerful customer service software that allows them to seamlessly manage voice, email, SMS, live chat, and social media support communication channels. If you have customers from overseas or have a need for multilingual support, no problem with our cutting-edge language translation tool. You can bring your own tools and software as well. Azhka Technologies agents are familiar with Zendesk, Freshworks, Hubspot, Salesforce, and many others.